Heads of Support
Every escalation goes back and forth before engineering moves. EscalateKit makes the first message the only message.
Early Access · Q2 2026
Stop sending escalations that come back with more questions.
EscalateKit turns raw support context — logs, HAR files, screenshots, threads — into structured, actionable tickets for Jira, Linear, and Slack. No back-and-forth.
You're on the list.
We'll reach out before early access opens in Q2 2026. In the meantime, if you'd like to be more involved, apply to be a design partner.
Before · After
The before is painfully familiar.
What lands in your engineers' queue versus what should.
What engineers receive today
"hey — our dashboard is throwing 500s again when users filter by date range. started happening yesterday i think? i attached the HAR file. engineers keep asking me for more info but i don't know what else to give them 😅"
EscalateKit output
Summary
Dashboard returns HTTP 500 on date-range filter — intermittent, onset ~2026-03-05 18:00 UTC
Repro Path
- Navigate to Reports → Dashboard
- Apply any date-range filter
- Observe 500 (not 100% repro rate)
Evidence
HAR trace attached — 500 at line 247, error originates at API layer, no upstream 4xx
Next Checks
- API gateway logs 03-05 17:00–20:00 UTC
- Recent deploys to /api/v2/reports
- Confirm if tied to specific range values
How It Works
Three steps. One structured escalation.
1
Paste in your context
Logs, HAR files, cURL output, screenshots, chat threads. Whatever you have.
2
EscalateKit structures it
Gets you a summary, repro path, expected vs. actual, and environment context. Structured, not summarized.
3
Export to your stack
Export directly to Jira, Linear, or Slack. No reformatting, no copy-paste cleanup.
Who this is for
Support Managers
Track which escalations get resolved versus recycled. Set a structure your whole team follows automatically.
Support Engineers
Stop context-switching to find the right format. Write once, export anywhere.
Common Questions
A few things people ask.
EscalateKit never stores raw support data. We process inputs to generate structure and discard the source. You should always redact PII before pasting.
No. EscalateKit outputs to Jira, Linear, or Slack — wherever engineering already lives.
Structure, yes. Hallucinated facts, no. EscalateKit extracts and reorganizes what you give it. It doesn't invent repro steps.
Q2 2026 for design partners. General availability follows.
Design Partners · Limited Spots
Shape EscalateKit before it ships.
We're working directly with a small group of Support and Support Engineering leaders to build this right. If you deal with escalation quality day-to-day, we want to hear from you.
- Free access through general availability
- Direct input on integrations, output format, and workflow
- 1:1 sessions with the founder throughout development
- Reference customer opportunity